Shipping & Pickup
What does Off The Grid charge for shipping an order?
Off The Grid offers $5 flat rate shipping.
How long will it be before I receive my order?
For standard shipping, please allow up to 72 hours for processing. You should receive your order within 5-10 business days.
Do you ship to addresses outside the United States?
At this time, orders may only be shipped to U.S.A. & Canada.
Do you offer local in-store pickup on purchases made online?
Off The Grid accepts no responsibility for packages that do not arrive within a stated time-frame due to extreme weather conditions or a force majeure.
We know that it is difficult to buy items sight unseen so we have a 100% satisfaction guarantee, If you buy something from us and it just doesn't fit right, doesn't feel right, your significant other hates it, etc... you can return them as long as they are in new condition, unwashed, with original tags. We will exchange them for something else or refund your money (minus the original shipping costs). You will be responsible for return shipping, but we will cover replacement shipping.
ALL ITEMS NEED AN RA (RETURN AUTHORIZATION) FROM OUR CUSTOMER SERVICE DEPARTMENT.
If you would like to return an item for a refund please contact us via email ([email protected]) to receive an RA.
If you would like to exchange an item, FIRST, contact us via email ([email protected]) to ensure we have the desired size/color in stock, then once we confirm the exchange, we will create the RA to return. Do not return until an RA has been created.
Returns/Exchanges are to be sent to:
ATTN: Veronica Urbina
OFF THE GRID SURPLUS
5521 SCHAEFER AVE
CHINO, CA 91710
How can I contact Off The Grid for additional assistance?
If you need help with your order, please feel free to contact us via the contact page.