Shipping & Pickup
What does Off The Grid charge for shipping an order?
Off The Grid offers $5 flat rate shipping & free shipping for orders over $75.
How long will it be before I receive my order?
For standard shipping, please allow up to 72 hours for processing. You should receive your order within 5-10 business days.
Do you ship to addresses outside the United States?
At this time, orders may only be shipped to U.S. states and territories.
Do you offer local in store pickup on purchases made on line?
Off The Grid accepts no responsibility for packages that do not arrive within a stated time-frame due to extreme weather conditions or a force majeure.
What is your return policy?
If you decide to return an item(s) from your order, you may do so for a full refund, just pay the shipping to get them back to us.
CLEARANCE/SALE ARE FINAL SALE AND MAY NOT BE RETURNED.
Returns must be received in original, unused, unworn condition with original invoice included. Items that are not returned in their original state will be sent back to you and you will be charged for shipping.
Returns MUST be post marked within 21 days of the date on your invoice.
Please inspect your order immediately upon receipt. All outgoing orders are inspected for quality assurance, but if you believe you have received defective merchandise you must contact us within 7 days of receipt. No exceptions.
Please read washing instructions carefully because we do not offer returns on anything that has been damaged as a result of incorrectly washing a garment.
How can I contact Off The Grid for additional assistance?
If you need help with your order, please feel free to contact us via the contact page.