Returns and Exchanges

ONLINE/ APP ORDERS:

To complete a return/exchange, contact us on the chatbot in the lower right-hand corner of our site, or follow this link: HERE. We may not respond right away, so make sure to leave your email. 

FACEBOOK/INSTAGRAM ORDERS: 

To complete a return/exchange, contact us on the chatbot in the lower right-hand corner of our site, or follow this link: HERE. We may not respond right away, so make sure to leave your email. 

***All US orders processing a return for refund, there is a $7.99 flat rate shipping fee. 

Free shipping

Free shipping on all orders over $100

Customer service

Reach out to hello@offthegridsurplus.com

Product Care

Make sure to read up on how to take care of your Off The Grid gear

Secure payment

We have a ton of your favorite secure payment methods to use at check out.